Virus infections can be a huge pain, we know! Unfortunately, they can sometimes also take several hours to resolve, depending on the veracity of the infection.
For this reason, we handle virus infections differently than our standard support options. Instead of charging per hour, we offer a flat-rate, one time charge.
First, we’ll have you start a secure support connection which will allow us to connect to your computer. Then, we’ll perform diagnostics to determine which type of infection is present and run a gambit of targeted tools to remove and cleanup the infection. Once your computer has been cleaned, we’ll run checks to make sure everything is running smoothly again.
As an additional level of protection, you may be interested in signing up for our maintenance plan, which includes a host of features designed to ensure your computer stays healthy and running smoothly.
*As a special thank you, we are currently offering a 10% discount on our virus removals with membership in our maintenance plan.