FAQ | Frequently Asked Questions
How Do I Pay My Bill
For members of our subscription services, Invoices are sent out the last weekend of the month and payment is due within 3 days. If you are not a member of our subscription services, payment is processed at the conclusion of our support call
How Do I Contact Support
We can be reached in a number of ways! Clicking “Contact” at the top right of our page to send a secure email message or by phone at (866) 374-8525.
In addition to email and phone, you can also get in touch with us by utilizing the Live Chat feature in the lower-right hand side of our page. We look forward to hearing from you!
What Payment Types Do You Accept
We accept Visa, Mastercard, and Discover.
What If I Can't Get Online
Give us a call! We will help you determine if the problem is hardware related. Unfortunately, if the problem does appear to be hardware failure, we will not be able to assist as we are a remote technical support company and cannot perform house calls. If this does turn out to be the case, we recommend that you contact a certified local repair center. If you would like, we can even research the available options and let you know which one we think would be best!